You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you. For comments, complaints, or grievances or to report safety concerns, you can contact Compliance Alert Line at 1-800-350-0094.

Quality care by skilled doctors and staff
Be treated for your problem
Treatment that is as comfortable as possible
Emergency procedures without unnecessary delays
Help decide the details of your plan of care
Ask for a second opinion, at your expense

Safe care
Know when something goes wrong with your care
Have a family member or friend, as well as your doctor, notified promptly of your results
Be free from all forms of abuse and neglect
Be free from the use of restraints unless needed for safety

Get information in a manner you understand
Make informed decisions about your care
Refuse care
Contact a person or agency to protect your rights
Have a support person with you for emotional support
Complain without fear and have your complaints reviewed

An Itemized bill and an explanation of that bill
Information about resources to help pay for your healthcare

Know the names and jobs of the people who care for you
Privacy and access to medical information as described in the MedQuest Associates Notice of Privacy Practices
Be treated with respect and dignity
Treatment without discrimination
Respect for your culture, values, beliefs and preferences
Personal privacy

Be an active partner in your healthcare
Ask questions
Keep appointments
Be respectful to other people and their property
Follow the facility's rules
Follow your care instructions
Share as much health information with us as possible
Tell us about changes in your condition
Tell us when you are in pain
Leave your valuables at home
Pay for your care

HIPAA is the acronym for the Health Insurance Portability and Accountability Act that was signed into law on August 21, 1996, Public Law 104-191. This law impacts all areas of the healthcare industry and was designed to provide insurance portability, to improve the efficiency of healthcare by standardizing the exchange of administrative and financial data, and to protect the privacy, confidentiality and security of healthcare information. The law is designed to:

We have many ways of safeguarding your privacy – like the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This multi-faceted law improves a variety of service areas related to your treatment. Issues covered include health insurance, medical savings accounts, waste reduction, and more.

Improve portability and continuity of health insurance coverage
Combat waste, fraud and abuse in health insurance and healthcare delivery
Promote the use of medical savings accounts
Improve access to long-term care services and coverage
Simplify administration of health insurance and for other purposes. [H.R. 3103]

You can choose to authorize disclosure of your health or billing information to a third party.

Under federal law, we can only release your personal health information to those directly involved in providing your care; however, you have the right to grant access to your personal medical or billing information to other individuals or organizations of your choice. If you choose to do so, we require a written authorization.

Download the Authorization to Disclose Health or Billing Information form here »
Download the Authorization to Disclose Health or Billing Information (Spanish) form here »